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AI Trainer - Natural Language
Processing (NLP)

Remote

Starbutter AI

Starbutter AI, a Google award-winning fintech company based in Berkeley, California is looking for AI Trainers to join their world-class, Olympic team.  We build the best virtual assistants powered by artificial intelligence. Our AI Training Team is among the newest and brightest, pioneering in the technology industry across the globe. The team receives superb support and state-of-the-art technology in training the #1 personal finance assistants in voice.

 

About the Role

The AI Trainer - Natural Language Processing (NLP) position is an emerging, multi-faceted role, geared towards building voice and text-based virtual assistants and chatbots that run on Actions on Google, Amazon Alexa, and soon- Microsoft Cortana. It’s one of the hottest, rising jobs in the global technology market today and it keeps evolving.

 

The role involves utilizing the power of AI and Machine Learning, anchored on Natural Language Processing. The AI Trainer reports to the Senior AI Trainer within the Business Development Team, working closely with the Product and Engineering Teams.

 

Some cool articles describing the AI Trainer role:

 

Responsibilities

  • Conversation/ UX/UI Design -research and contribute ideas for a compelling UX/UI design

  • Voice search optimization / search engine optimization (SEO) - research and implement key attributes for Voice Search and Search Engine Optimization

  • Content creation and Copywriting - build smart, engaging and customer-centric content that addresses first to mid- level support and product queries

  • Agent Training- conduct initial and continuous training of virtual assistants through the voice and text-based interface tool

  • Quality Assurance- perform regular quality control checks on virtual assistant’s performance and recommend improvements

  • User Testing/Interviews- conduct user testing and interviews for data collection, user experience improvements, usability testing and NPS growth

  • Product Review Recruitment and Monitoring- source and oversee product review metrics; handle review feedback and suggestion for improvements

  • Error Fixes/UX Improvements- use tools that AI engineers build to fix issues on the AI training/business side and report bugs to the Engineering team.

  • Various business projects as needed

Qualifications

  • Bachelor’s Degree from top universities

  • Background in front-line Customer Service, Quality Assurance

  • Really good writing skills, especially for chat

  • Interest in networking, conducting user interviews and recruiting user reviewers

  • Highly self-motivated, organized and results-oriented

  • Proactive and critical thinker

  • Ability to challenge the status quo

  • Resourceful and creative problem-solving skills

 

Requirements

  • Fluent in English and highly conversational

  • Strong verbal and written communication skills

  • Keen attention to detail

  • Ability to flex muscles, brain power and time to meet business requirements

  • High-performing laptop

  • Strong, reliable and stable internet connectivity and back-up ISP

  • Within easy driving distance to Manila

  • Fun attitude working with diverse team of world-class experts in various fields

  • Interest in building processes, structure and documentation within the company as it grows in lighting speed

 

Good to have

  • Experience in Agile Methodology

  • Experience in Voice search Optimization/Search Engine Optimization 

  • Knowledge in Machine Learning and Natural Language Processing

 

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At Starbutter, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Starbutter is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

 

To all recruitment agencies: Starbutter does not accept agency resumes. Please do not forward resumes to our jobs alias, Starbutter employees or any other company location. Starbutter is not responsible for any fees related to unsolicited resumes.